Thank you for shopping with us! We want you to be completely satisfied with your purchase.
Because all of our products are made to order, we do not accept returns or exchanges for buyer's remorse, change of mind, or items ordered in the wrong size, color, or design. However, if your order arrives misprinted, damaged, defective, or incorrect, we'll make it right in accordance with the policy below.
Defective or Damaged Products
Misprinted, Damaged, Defective, or Incorrect Items
If you receive a product that is misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order. We'll review your claim and work quickly to resolve the issue.
How to Report an Issue
Please email us at contact@apostoliccreations.com or use our Contact Us form. To help us process your claim, please include:
- Your order number
- A description of the issue
- Clear photos showing the defect, damage, or incorrect item
Resolution
Once we receive your claim, we'll review it with our fulfillment partner. If the issue is determined to be the result of a production, printing, or fulfillment error, we'll provide a replacement or refund at no additional cost to you.
- Replacement: If available, a replacement item will be shipped to you free of charge.
- Refund: If a replacement is unavailable or another resolution is more appropriate, we'll issue a refund to your original payment method.
Exchanges
Because each item is made to order, we do not accept exchanges for products ordered in the wrong size, color, style, or design.
If you'd like a different size, color, or design, we recommend placing a new order.
If your item is misprinted, damaged, defective, or incorrect, please refer to the Defective or Damaged Products section above. We'll gladly replace or refund eligible items.
Personalized & Custom Items
Due to the personalized nature of custom products (including custom names, designs, or messages), we do not accept returns or exchanges unless the item arrives misprinted, damaged, defective, or incorrect.
Please carefully review all personalization details before placing your order.
Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We'll investigate the shipment with our fulfillment partner and the shipping carrier.
If the package is determined to have been lost due to a production, fulfillment, or shipping error, we'll provide an appropriate resolution at no additional cost.
We are not responsible for packages that have been marked as delivered by the carrier but are subsequently lost or stolen. If this occurs, we recommend checking with members of your household, neighbors, or your local carrier before contacting us.
Refunds
Refunds are available for products verified as misprinted, damaged, defective, or incorrect, or for other issues determined to be the result of a production or fulfillment error.
Approved refunds will be issued to the original payment method. Depending on your financial institution, please allow 7–10 business days for the refund to appear in your account after it has been processed.
Shipping Charges
If your claim is approved because of a production, printing, or fulfillment error, we will cover any applicable replacement or return shipping costs.
We do not reimburse shipping costs for orders placed with the wrong size, color, design, or other customer-selected options.
Contact Us
If you have any questions about your order or need to report an issue, we're here to help.
Email: contact@apostoliccreations.com
When contacting us, please include your order number and any photos that will help us review your claim as quickly as possible.